This Privacy Policy explains how HAPPY CAR GREEN ENERGY JOINT STOCK COMPANY collects, uses, stores, and protects drivers’ information when they use our application.

By using the application, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on the features and services used by the driver, we may collect the following information:

Account Information

  • Full name.
  • Phone number.
  • Email address, if provided.
  • Login information.
  • Account information and account status.

Driver Information

To support driver registration and verification, we may collect:

  • Driver’s license information.
  • Vehicle information.
  • Vehicle license plate number.
  • Driver’s photographs.
  • Images and verification documents provided during the registration process.

Location Data

The application may collect the driver’s location to provide essential functions, including:

  • Determining the driver’s current location.
  • Displaying suitable trips/orders near the driver.
  • Supporting trip/order assignment and acceptance.
  • Providing navigation assistance.
  • Tracking the progress of trips/orders.
  • Updating the driver’s location while the driver is providing services.

Location data is used only for purposes related to providing and operating our services.

Trip and Order Information

We may collect and store:

  • Trip/order information.
  • Trip/order status.
  • Time of trip/order acceptance and completion.
  • Pickup and drop-off locations.
  • Activity history related to trips/orders.
  • Information related to the service fulfillment process.

Notifications

The application uses push notifications to provide drivers with information related to:

  • New trips/orders.
  • Changes to trip/order status.
  • Requests or updates from the system.
  • Important notifications related to the account and services.

2. How We Use Information

The information we collect may be used to:

  • Create and manage driver accounts.
  • Verify driver identity and information.
  • Provide and operate our services.
  • Assign trips/orders to drivers.
  • Display suitable trips/orders based on the driver’s location.
  • Provide navigation and trip/order tracking.
  • Send notifications related to driver activities.
  • Provide customer support and handle complaints.
  • Detect and prevent fraud, abuse, and unauthorized activities.
  • Improve the quality, performance, and stability of the application.
  • Comply with applicable legal obligations.

3. Sharing of Information

We do not sell drivers’ personal information.

Information may be shared, where necessary, with:

  • Our backend systems and technical service providers.
  • Map and location service providers.
  • Push notification service providers.
  • Partners providing services necessary to operate the platform.
  • Government authorities or competent authorities when required by applicable law.

We only share information that is necessary for the relevant purpose.

4. Third-Party Services

The application may use third-party services to provide certain functions, including:

  • Map and location services.
  • Push notification services.
  • Authentication services.
  • Hosting and server services.
  • Other technical services required to operate the application.

These third parties may process data in accordance with their own privacy policies and terms of service.

5. Data Security

We implement appropriate technical and organizational measures to protect personal information against:

  • Unauthorized access.
  • Loss.
  • Unauthorized use or disclosure.
  • Unauthorized modification or destruction of data.

However, no method of data transmission or storage can guarantee absolute security.

6. Data Retention

We retain information for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, or comply with applicable legal requirements.

When information is no longer necessary, we will delete or anonymize it in accordance with our applicable procedures.

7. Drivers’ Privacy Rights

Subject to applicable laws and regulations, drivers may have the right to:

  • Request access to their personal information.
  • Request correction of inaccurate information.
  • Request deletion of their account and personal data.
  • Request restriction of or object to certain data processing activities.
  • Withdraw certain permissions previously granted to the application.

Some application features may not function properly if the driver denies permissions that are necessary for those features, particularly location access required for receiving and completing trips/orders.

8. Location Permission

The application requires location access because location services are an essential part of the driver platform.

Location data may be used to:

  • Find trips/orders near the driver.
  • Support trip/order assignment.
  • Provide navigation assistance.
  • Track the progress of an ongoing service.

Drivers can manage location permissions through their device settings.

9. Notification Permission

The application may request notification permission to send important information related to:

  • Driver accounts.
  • Trips/orders.
  • Ongoing trips.
  • System updates and other important service information.

Drivers can change notification permissions through their device settings.

10. Account Deletion

Drivers may request deletion of their account and personal data in accordance with our Account Deletion Policy.

Deletion may not apply to information that we are legally required to retain or that is necessary to resolve disputes, prevent fraud, or address other legal or security matters.

11. Children

The application is intended for adults who are eligible to use our driver services and is not designed for children.

We do not knowingly collect personal information from children without appropriate authorization as required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time when necessary.

When material changes are made, we will update the “Last Updated” date and may notify users through the application or other appropriate communication methods.

13. Contact Us

If you have any questions or requests regarding privacy or personal data, please contact us:

HAPPY CAR GREEN ENERGY JOINT STOCK COMPANY

Email: happycar9939@gmail.com

Website: https://happycar69.vn/